Shipping policy

Shipping Policy

Thank you for shopping with us. Please read our shipping policy carefully to understand how your order will be processed and delivered.

Order Processing

All orders are processed within 1–3 business days after order confirmation. Orders are not shipped or delivered on weekends or public holidays.

Shipping Time

Once your order is shipped, delivery usually takes 3–7 business days, depending on your location and courier service availability.

Shipping Charges

Shipping charges (if applicable) are calculated at checkout and will be clearly displayed before you complete your purchase.

Order Tracking

After your order is shipped, you will receive a confirmation message or email with tracking details (where available) so you can track your shipment.

Delivery Delays

Delivery times are estimates and may be affected by factors beyond our control, such as courier delays, weather conditions, or incorrect shipping information provided by the customer.

Incorrect Address

Please ensure that your shipping address is correct at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us as soon as possible. We will assist you in resolving the issue according to our policies.

Contact Us

If you have any questions about shipping, feel free to contact us through our official support channels. or through email hello@naturonel.com.